Am I still on Autopay?
If you were previously enrolled on autopay with a Credit or Debit Card, you will need to re-enroll on our new payment portal.

Why isn’t my account number working?
If you still have the old account number, you will not be able to access your information.

Why isn’t the portal sending me a verification code?
You need to create a new account on the new portal. After clicking on the “Sign in or sign up” button, there is a white button with blue text that says “Create an account.”

I tried creating an account but it says “A user with this Email already exists.”
Please submit a webform and we will assist you.

Where do I find my new account and customer numbers?
They are available at the top of the new bills that have been mailed out. If you have not received this bill or it has been misplaced, please submit a webform.

Will I still be able to pay by check?
Yes, you will still be able to pay by check sent by mail, dropped in one of our drop box locations, or brought to the Utility Billing window in Tigard City Hall. No additional action is needed to continue to pay this way.

Will I still be able to pay by phone?
Yes, you will still be able to pay by phone. Here's the number: 971-410-0185.

I want to remove my expired credit or debit card from my account. How do I do that?
Once you are signed into your Tigard Utility Billing account, click the circle with your initials from the top right corner, then select Payment Information. From the Payment Methods page, locate the card you’d like to remove, click the three-dot menu (ellipsis) to the right of the card, and Delete. This will remove the card from the account.

Will my bill increase?
There will be no increase to your bill this year. Cost related to this project may be included in future annual rate adjustments, but this cost is expected to be minimal.

I don't live in Tigard. Do these changes affect me?
Tigard water customers in King City, Durham, and unincorporated areas will also experience these changes.