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Questions about finding a water leak?
Email us your questions.

After-Hours Emergencies

To report water, stormwater, sewer, street or park emergencies outside regular business hours, contact the after-hours answering service at 503-639-1554.

Leak Check

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Unexpected increases in water use can be a sign of a hidden leak in your home or business.

If you received a notice from the City, it means your recent water meter readings suggest there may be continuous water flow- often an early warning of a leak.

Keeping our water system efficient and protecting your property is a shared effort- thank you for helping conserve this important resource.

Leak Responsibility

Diagram of a residential water service line showing public and private portions.

Leak Responsibility Diagram Description

Depending on its location, a water leak can fall under the responsibility of a property owner/homeowner, or the City of Tigard.

Leaks in the water service line (private) – located between the water meter and the residence/ business – are the responsibility of the property owner/homeowner.

Leaks from the water main to the water meter (public) are the responsibility of City of Tigard.

Steps to take if there is a possible leak:

Look for drips. Check showers and faucets for leaks. Look at each fixture and look under sinks in cabinets for drips too.

Check toilet for leaks. Listen for leaks. Just because you don’t hear the toilet tank making noise doesn’t mean it’s not leaking.

Remove the tank lid.
Drop one dye tablet into tank (tablets are available for free at Utility Billing, City Hall or Public Works). You can also use 10 drops of food coloring.
Put the lid back on.
Wait for at least 30 minutes then look in the bowl. If you see colored water, you have a leak.

Note: Many toilet leaks can be fixed by a do-it-yourself plumber, and repair parts are relatively inexpensive to purchase.

Other Leak Possibilities:

Dishwasher, humidifiers, ice maker, laundry room, outdoor water fixtures, refrigerator, water heaters

Check sprinklers. Turn each sprinkler zone on and look for low pressure, water bubbling out of the ground or broken sprinkler heads. Look for brown spots where sprinklers are not covering like they should. This can be a sign of a leak.

Contact us to ask for a leak check. We will come to your home and check your water meter to see if it is registering usage while all your water fixtures in the home/ business are off. This test will determine whether or not you have a constant leak. To request this free service, call 503-718-2591 during business hours (8 AM - 5 PM, Monday -Thursday) or submit a service request online.

Instructions to Turn Water Off and On

If your emergency occurs after hours, contact the utility on-call service at 503-639-1554.

Request a Leak Adjustment Credit

If you have experienced a leak, you may be eligible for a leak adjustment on your utility bill. If you have any further questions regarding your utility bill or leaks, please contact us at 503-718-2460 or visit the Utility Billing webpage.