This policy applies to all recreation programs offered by Tigard Parks & Rec.

• Registration System: Tigard Parks & Recreation uses ActiveNet software for program registration.
• Household Accounts: One account per household must be created prior to registration. Create your account online.
• Registration Confirmation: Registrations are not guaranteed until the checkout process is complete and a receipt has been generated. If a program fills before you complete checkout, the system will automatically place you on the waitlist and reflect this on your receipt. Waitlisted participants will not be charged. Placement on the waitlist does not guarantee a spot in the program.
• Payment Requirements: Full payment is required at the time of registration.
• Non-Transferability: All registrations, including those on the waitlist, are non-transferable.
• Waitlist Process:
  •  Participants on a waitlist will be notified via email if a space becomes available.
  • They will have 24 hours to confirm their registration and make payment.
  • If payment is not received within the 24-hour window, the next person on the waitlist will be contacted.
  • If you require a payment extension, you must contact us at recreation@tigard-or.gov before the 24-hour deadline.
• Program Cancellation: Tigard Parks & Rec reserves the right to cancel programs due to low enrollment or unforeseen circumstances. A full refund or credit will be issued for any program or activity that is cancelled for any reason by Tigard Parks & Rec. Additionally, Tigard Parks & Rec reserves the right to change or combine programs without notice.