This policy applies to all recreation programs offered by Tigard Parks & Rec.

• Tigard Parks & Rec reserves the right to cancel programs due to low enrollment or unforeseen circumstances. If a program is cancelled by Tigard Parks & Rec, a full refund or credit will be issued. Tigard Parks & Rec reserves the right to change or combine programs and will make every effort to notify participants of any changes.
• A request for refund, or credit, must be received in writing. Emailing recreation@tigard-or.gov is an acceptable form of communication. Refunds and credits will not be issued if the request is made after the request deadline has passed.

• Refund and credit request deadlines:
  • For regular programs: at least five business days prior to the first day of the program.
  • For camps: at least ten business days prior to the first day of camp.
  • Tigard Recreation business days are Monday – Friday, 8:00 AM – 5:00 PM. For example, to receive a refund or credit for a day camp, you must request a refund or credit by the end of the business day on the Monday two weeks prior to the start of camp.
• All requests for refund will be charged a 25% service fee based on the program’s original standard charge. This fee will not exceed $75.00 per program, per person.
• Refunds: All refunds are issued via check and may take an additional two to four weeks for processing.
• Credits: Any person may request a credit in lieu of a refund. Credits will not be charged a service fee but can only be used for other Recreation programs that use ActiveNet registration.
• Hardship refunds may be available due to illness, injury, or other special circumstances. All requests for a hardship refund need to be requested in writing and will be granted on a case-by-case basis by the Recreation Coordinator. Documentation (e.g., doctor’s note) may be required. Emailing  recreation@tigard-or.gov is an acceptable form of communication. Hardship refunds are issued via check.
• There will be no refund, partial refund, or credit issued for any reason once the program has started, including for vacations or scheduling conflicts.