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Coronavirus Updates Provided by the City of Tigard

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City of Tigard

Our Virtual Doors are Open

As we continue to provide the services you have come to expect, we have made some changes to the way we operate as we work towards creating a healthier city.


Submit Input on City Projects

  • STATUS: Community members can share their input on our digital engagement platforms.
  • MODIFICATIONS: We are using ‘Your Tigard’, Facebook Live!, and YouTube to connect with the community. We are not currently doing in-person outreach. 
  • HOURS: ‘Your Tigard’ is always open for you to provide input. The Mayor and City Council host Facebook Live! conversations the first and third Thursday of each month. Details here. Previous conversations are available on our YouTube channel.
  • STAFF: Kent Wyatt, Communications Manager, kentw@tigard-or.gov

Apply for Utility Bill Assistance

  • STATUS: The city and Washington County have funding available to assist with utility bill payments.
  • CONTACT: Call: 503-639-3572 or email: ubaid@tigard-or.gov
  • MODIFICATION: We’re providing relief from city fees and charges during the COVID-19 Pandemic. We’ve taken steps to ensure customers have uninterrupted access to utility services, assistance is available to those who need it, and our utilities remain financially sound.
  • FOR MORE INFORMATION: Click here

Learn about Capital Improvement Projects

  • STATUS: 2020 Capital Improvement Plan projects are underway.
  • HOURS: Public Works customer service is available:
    » During Work Hours (Mon–Thurs: 8 a.m. to 5 p.m.): 503-718-2591
    » After-hours: 503-639-1554
  • MODIFICATIONS:
       » In person outreach events are cancelled.
  • FOR MORE INFORMATION: Click here

Find out about Recreation Offerings

  • STATUS: Limited activities available. Major events cancelled through September 2020.
  • HOURS: Public Works customer service is available: 
    » During Work Hours (Mon–Thurs: 8 a.m. to 5 p.m.): 503-718-2591
    » After-hours: 503-639-1554
  • MODIFICATIONS:
     » Open with modifications: Virtual Fun Run and Kids Night Out
    (All activities have completed a management plan addressing Oregon Health Authority guidance for limiting the spread of COVID-19)
  • FOR MORE INFORMATION: Click here

Library

  • STATUS - The building is closed to the public.
  • MODIFICATIONS - Library takeout services are available including holds pick-up, drive-up returns at the book drop, and a walk-up service desk. 

    Library takeout hours beginning August 31 are Monday-Saturday 12-5 pm.

    Free WiFi is available 24/7 outside the building.
  • CONTACT - Library staff are available by phone 9 am-5 pm Mon-Fri. at 503-684-6537 or email TPLcomments@tigard-or.gov
  • FOR MORE INFORMATION - Library website: Click here | Library programs: Click here
  • ADDITIONAL INFORMATION: On the first episode of the Talking Tigard podcast, Library Director Halsted Bernard talks about the decision to close the library building at the beginning of COVID-19.

Police Department 

  • STATUS – The building is closed.
  • MODIFICATIONSPolice reports can be submitted online. For records requests, tow releases, liquor licenses, alarm permits, general inquiries, and deliveries, staff is available by phone. Property releases are by appointment only.
  • HOURS
    Records services are available Sun-Sat, 8 a.m.-11 p.m.
    Property & Evidence Unit is available varied hours, Mon-Fri
  • FOR MORE INFORMATIONPolice website
  • CONTACT
    Records at 503-639-6168, option 5
    Property and Evidence at 503-718-2635
    Non-Emergency Dispatch to speak to an officer is 503-629-0111

Municipal Court

  • STATUS - Court counters are currently closed.
  • MODIFICATIONS - Hearings and arraignments are being held on the phone.
  • HOURS - Municipal Court services are available Mon-Thurs, 8 a.m.–6 p.m.
  • FOR MORE INFORMATION - Municipal Court website: Click here 
  • STAFF CONTACT
    Court1@tigard-or.gov | 503-718-2478 | Brenda@tigard-or.gov 


Parks and Restrooms

  • STATUS - All Tigard parks and playgrounds are open. Physical distancing and face coverings are required. Park shelter and facility reservations, including the Fanno Creek House, are closed until further notice. Limited sports with establish partners are allowed per Oregon Health Authority Phase I guidance.
  • AMENITIES - Handsoap, running water (cold), hand dryers
  • HOURS - 6 a.m. to dusk, seven days a week (doors are programmed by timers)
  • MODIFICATIONS - High contact sport courts (ex. basketball), and shelter reservations remain closed.
  • FOR MORE INFORMATION - Parks & Trails website: Click here
  • STAFF CONTACT
    Contact: Martin McKnight at 503-718-2583

Public Works

  • STATUS – Public Works counters are closed.
  • SERVICE REQUEST - To submit a Public Works Service Request
    Online: www.tigard-or.gov/pw_request 
    By Phone:  
    » During Work Hours (Mon–Thurs: 8 a.m. to 5 p.m.): 503-718-2591
    » After-hours: 503-639-1554
  • MODIFICATIONS
     » Field work will continue with modifications for social distancing and other protocols. 
     » Most services are open and available online, or on the phone.
  • FOR  MORE INFORMATION – Public Works website: Click here

Permit Center

  • STATUS - Drop box in Permit Center Lobby is open; Permit Center counters are closed.
  • HOURS - Drop box services available Monday-Thursday, 8 a.m to 5 p.m.
    Inspections will occur Mon-Friday, 8 a.m. to 3:30 p.m.
  • MODIFICATIONS 
    » Drop box available for submittals in the Permit Center Lobby
    » Inspections will continue with staff working from their vehicles
    » Fee payments accepted online only. Permit staff will contact you with payment options.
  • FOR MORE INFORMATION - Permit Center website: Click here

Utility Billing

  • STATUS - Utility Billing counters and payment drop box are closed. Payments can be made by mail, phone or online.
  • MODIFICATIONS - Assistance programs are available.  
  • HOURS - Mon-Thurs, 8 a.m.–6 p.m.; Customer service available by phone 503-718-2460
  • FOR MORE INFORMATION - Utility Billing webpage: Click here
    Online Payment site: Click here | AID webpage: Click here
  • STAFF CONTACT
    Email: ubonlinepay@tigard-or.gov | Phone: 503-718-2460

Apply for a Job 

  • STATUS - The building is closed to the public.
  • MODIFICATIONS - We are under a hiring "chill" meaning not all current vacancies are being actively recruited.  Interviews are virtual for now, with final interviews in person using personal protective equipment (PPE).  
  • HOURS - Mon-Thurs, 8:30 a.m.–5:30 p.m.
  • FOR MORE INFORMATION - Human Resources: Click here | NEOGOV: Click here 
  • STAFF CONTACT
    Brandi at 503-718-2407, brandi@tigard-or.gov
    Gina at 503-718-2813, gina@tigard-or.gov

City Council Meetings & Public Comment


 Contact
Kent Wyatt
Communications Manager

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