Our Virtual Doors are Open

As we continue to provide the services you have come to expect, we have made some changes to the way we operate as we work towards creating a healthier city.

Municipal Court

• STATUS - Court counters are currently closed. Payments can be made by mail, online or placed in the locked city hall depository.
• MODIFICATIONS - Hearings and arraignments are being held by phone and virtually.
• HOURS - Municipal Court services are available by phone and email Monday-Thursday, 9 a.m. to 6 p.m. and Friday, 9 a.m. to 4 p.m.
• FOR MORE INFORMATION - Municipal Court website: Click here  
  Online payments: Click here
• STAFF CONTACT
  Court1@tigard-or.gov | 503-718-2478

Utility Billing

• STATUS - Payments can be made by mail, phone, online or placed in a City of Tigard drop box. Utility Billing counters are closed.
• MODIFICATIONS - Assistance programs are available.  
• HOURS - Mon-Thurs, 8 a.m.–6 p.m.; Customer service available by phone 503-718-2460
• FOR MORE INFORMATION - Utility Billing webpage: Click here
  Online Payment site: Click here | AID webpage: Click here
• STAFF CONTACT
  Email: ubonlinepay@tigard-or.gov | Phone: 503-718-2460

• STATUS: Community members can share their input on our digital engagement platforms.
• MODIFICATIONS: We are using ‘Your Tigard’, Facebook Live!, and YouTube to connect with the community. We are not currently doing in-person outreach. 
• STAFF: Kent Wyatt, Communications Manager, kentw@tigard-or.gov

Learn about Capital Improvement Projects

• STATUS: Capital Improvement Plan projects are underway.
• HOURS: Public Works customer service is available:
  » During Work Hours (Mon–Thurs: 8 a.m. to 5 p.m.): 503-718-2591
  » After-hours: 503-639-1554
• MODIFICATIONS:
     » In person outreach events are cancelled.
• FOR MORE INFORMATION: Click here

Find out about Recreation Offerings

• STATUS: Limited in-person activities available. 
• HOURS: Public Works customer service is available: 
  » During Work Hours (Mon–Thurs: 8 a.m. to 5 p.m.): 503-718-2604
  » After-hours: 503-639-1554

• MODIFICATIONS:
  » For your safety, staff will be enforcing the following guidelines: masks, social distancing and regular hand washing/sanitizing. 

• FOR MORE INFORMATION: Click here

• STATUS - Tigard Public Library will resume limited in-person services beginning Monday, April 26.
• MODIFICATIONS -

• Monday-Thursday
  No-Contact Library Takeout: noon-2 p.m.
  In-Building Service: 2-6 p.m.

• Friday-Saturday
  In-Building Service: 10 a.m.-2 p.m.
  No-Contact Library Takeout: 2-5 p.m.

  Return Materials: The drive-up and walk-up book returns are available 24/7. Tigard Public Library is now overdue fine free.

• CONTACT - Library staff are available by phone 10 am-5 pm Mon-Sat at 503-684-6537 or email TPLcomments@tigard-or.gov
• FOR MORE INFORMATION - Library website: Click here | Library programs: Click here
• ADDITIONAL INFORMATION: On the first episode of the Talking Tigard podcast, Library Director Halsted Bernard talks about the decision to close the library building at the beginning of COVID-19.

Police Department 

• STATUS – The building is closed.
• MODIFICATIONS – Police reports can be submitted online. For records requests, tow releases, liquor licenses, alarm permits, general inquiries, and deliveries, staff is available by phone. Property releases are by appointment only.
• HOURS
  Records services are available Sun-Sat, 8 a.m.-11 p.m.
  Property & Evidence Unit is available varied hours, Mon-Fri
• FOR MORE INFORMATION – Police website
• CONTACT
  Records at 503-639-6168, option 5
  Property and Evidence at 503-718-2635
  Non-Emergency Dispatch to speak to an officer is 503-629-0111

Parks and Restrooms

• STATUS - All Tigard parks and playgrounds are open. Physical distancing and face coverings are required. Park shelter and facility reservations, including the Fanno Creek House, are closed until further notice. Limited sports with established partners are allowed per Oregon Health Authority Phase I guidance.
• AMENITIES - Handsoap, running water (cold), hand dryers
• HOURS - 6 a.m. to dusk, seven days a week (doors are programmed by timers)
• MODIFICATIONS - High contact sport courts (ex. basketball), and shelter reservations remain closed.
• FOR MORE INFORMATION - Parks & Trails website: Click here
• STAFF CONTACT
  Contact: Martin McKnight at 503-718-2583

Public Works

• STATUS – Public Works counters are closed.
• SERVICE REQUEST - To submit a Public Works Service Request
  Online: www.tigard-or.gov/pw_request 
  By Phone:  
  » During Work Hours (Mon–Thurs: 8 a.m. to 5 p.m.): 503-718-2591
  » After-hours: 503-639-1554
• MODIFICATIONS
   » Field work will continue with modifications for social distancing and other safety protocols. 
   » Most services are open and available online or on the phone.
• FOR  MORE INFORMATION – Public Works website: Click here
  

Permit Center

• STATUS - Drop box in Permit Center Lobby is open; Permit Center counters are closed.
• HOURS - Drop box services available Monday-Thursday, 8 a.m to 5 p.m.
  Inspections will occur Mon-Friday, 8 a.m. to 3:30 p.m.
• MODIFICATIONS 
  » Drop box available for submittals in the Permit Center Lobby
  » Inspections will continue with staff working from their vehicles
  » Fee payments accepted online only. Permit staff will contact you with payment options.
• FOR MORE INFORMATION - Permit Center website: Click here
  

Apply for a Job 

• STATUS - The building is closed to the public.
• MODIFICATIONS - We are under a hiring "chill" meaning not all current vacancies are being actively recruited.  Interviews are virtual for now, with final interviews in person using personal protective equipment (PPE).  
• HOURS - Mon-Thurs, 8:30 a.m.–5:30 p.m.
• FOR MORE INFORMATION - Human Resources: Click here | NEOGOV: Click here 
• STAFF CONTACT
  Brandi at 503-718-2407, brandi@tigard-or.gov
  Gina at 503-718-2813, gina@tigard-or.gov
  

City Council Meetings & Public Comment

• STATUS - City Council is meeting remotely. Public comment is welcome and encouraged.
• MODIFICATIONS - Meetings are virtual and public comment can be submitted online until 4:30 p.m. on the day of the meeting. 
• HOURS - Council generally meets on Tuesdays. See schedule here.
• FOR MORE INFORMATION - Council Agendas | Council Info | Council Connections | Past Council Meetings 
• HOW TO PROVIDE PUBLIC COMMENT
• Mail: City Council, 13125 SW Hall Blvd., Tigard, OR 97223
• Email:  CouncilMail@tigard-or.gov
• Online Form: Click here
• STAFF CONTACT
  Carol Krager, City Recorder, 503-718-2419, carolk@tigard-or.gov