City of Tigard

Report Card

Report Card: Mayors Message - ...I made a commitment to improve the level of transparency we provide about our operations and services.

Mayor Snider and the City Council conveyed a strong commitment to transparency and accountable by prioritizing two major projects – a performance audit and a report card – in their goals for 2019-2021.

An outside consultant completed a performance audit review of general fund services in the fall of 2019. The final report provides recommendations with an assessment of each operation's strengths and opportunities to improve, measured against best management practices.

At the same time, city staff has been developing a city report card to deepen the community’s understanding about the state of our operations and informing actions that serve to improve the quality of life for you, our customers. It tells the story about our performance, focusing on priorities in our departments and the associated outcomes. In other words, the report card is about what we do, how we are doing, and why we do the work we do. 

The measures also:

  • Reflect outcomes the Tigard community cares about.
  • Focus on results, not just activities.
  • Use data that can be collected and measured over time so progress can be shown.
  • Align with the themes of the city’s strategic vision

This is our first effort. We are not done. We will improve future versions to include comparisons to other cities. We will revise the measures to meet your evolving interests. We will keep this page relevant and useful so you can easily understand what the data means and why data is valuable. You will receive a paper version of the report card in your October utility bill and in Tigard Life.

Below is additional information on the report card measures and why they are important.

Growing and Planning

Minutes Matter for the Police - Six minutes and fourteen seconds. This is the Police Department’s average response time on high priority calls. Every minute matters when responding to an alleged robbery or assisting a victim of domestic violence. A minute can be the difference in saving a life or apprehending a violent criminal. Our City Council is proposing a local option levy to fund additional police officers to respond to your calls when you must need it. The strain on a Tigard Police Officer are evident in this video capturing a typical shift for Officer Eric Enzenberger.

Affordable Housing: 423 units of affordable housing are being plannedAffordable Housing - The city is committed to maintaining a variety of housing choices and to removing barriers to the development of affordable housing. There are number of ongoing efforts to increase the number of affordable housing units. 

  • Partnering with Community Partners for Affordable Housing on a 48-unit, one-bedroom affordable housing complex.

  • Selected a business to develop high-quality affordable senior housing next to the Tigard’s Senior Center.

  • Working with Metro HomeShare to pilot a Home Sharing Program in Washington County.

Pavement Condition Index - The road system is one of the City of Tigard’s biggest investments. The purpose of the Pavement Management Program is to keep our roads in the best condition we can. Most of the paving is done in July and August, because this is when we get the best weather for paving. Here’s more about how we’re working to maintain your roads. 

Financing and Sustaining

Bond Rating - Indicates financial healthThe City of Tigard has a history of being fiscally responsible with the public’s dollar. In 2017, Moody’s Investors Service upgraded two of the City of Tigard’s bond ratings, reflecting a positive assessment of the city’s creditworthiness with its bond debt obligations. Ratings are published by credit rating agencies, such as Moody’s, and used by investment professionals to assess the likelihood the debt will be repaid, and can potentially allow a local government to borrow at lower interest rates, saving its taxpayers’ money over the life of the bonds. Tigard’s water bonds financed the city’s ownership in the Lake Oswego Tigard Water Partnership, which provides clean drinking water to more than 60,000 customers in the Tigard Water Service Area. The city’s general obligation bonds have financed the library and park land purchases.

Walking and Connecting

Park Maintenance - $4,507 spent per acre per year

Parks and recreation are an important factor in the livability of a community. Quality parks and recreation helps the local tax base and increases property values. It also aligns with our strategy plan by providing places for health and well-being that are accessible by persons of all ages and abilities. In the FY19-20 budget, the Budget Committee invested in the future of community events, recreation, and park maintenance by increasing the Parks and Recreation Activity Fee. You will see the benefits in continued community events like Concerts in the Park and Movies on the Court and continued park maintenance.

Our library is another key component of connecting the community and offers an incredible value. Library cardholders receive a $352 value annually. This value comes from being able to borrow audiobooks, books, a cultural pass, DVDS, portable hotspot, and E-readers. Cardholders also have access to library computers, printers, and programming.

Engaging and Communicating

Staff Diversity - 79% increase 2016-19

One of the City Council goals for 2019-2021 is “to enhance two-way communication to understand community priorities and involve the community in the decision-making process.” Through digital engagement and in-person engagement, we will engage with all of our community to make sure our decisions are representative of our increasingly diverse community.

Whether you are a stay-at-home parent or you work at night, we have made it easy to connect with the city. On ‘Your Tigard’ you can provide feedback on key projects like the Fanno Creek Trail or Universal Plaza; on YouTube, livestream a council meeting; on our website, invite the Mayor or Council to YOUR next community meeting; or on ‘Why Wednesday’ ask us a question about the city you’ve always wondered about

We are striving to become a workplace that is reflective of our community. We have made progress by:

  • Using “blind recruitment” which removes personally identifiable information when applications are reviewed.
  • Completing an ADA Transition Plan which identifies opportunities to become a community for all.
  • 24/7/365 availability for interpretive and translating services to support all staff in helping customers at counters, in the field or while planning outreach for the community we serve.
  • Sponsoring and attending the Northwest Regional Diversity Conference. 

We have made some progress, but we still have a long way to go to truly be a diverse, equitable and inclusive city that promotes the essence of its vision. A city where people of all ages and abilities enjoy healthy and interconnected lives.

Staff Contact
Kent Wyatt
Communications Manager

Performance Report
Findings from the Performance Audit

Tigard Demographics
City of Tigard Report Card 2019
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