Officer Enzenberger recently responded to 15 calls for service on day shift:
Call #1 | Unwanted person
— A male subject refused to leave the caller’s apartment and is suspected of having warrants out for his arrest
Call #2 | Parking issue
— A caller requested police assistance regarding a parking citation for her Recreational Vehicle
Call #3 | Homeless camp
— Complaint about a homeless camp in the wetlands
Call #4 | Parking issue
— Follow up on a parking issue
Call #5 | Traffic issue
— Concern about a bus transporting children not stopping before crossing the railroad tracks
Call #6 | Fraud
— Report of fraudulent checks that have been cashed on a company’s bank account
Call #7 | Mental health
— A person who has frequent contacts with the police called 9-1-1 asking for an officer to co-sign a loan
Call #8 | Extra patrol
— Request for an extra patrol of a business area due to recent problems
Call #9 | Domestic violence
— Report of a physical assault at a residence
Call #10 Harassments
— Complaint that an employee has repeatedly harassed tenants
Call #11 | Shoplifting
— Two males allegedly shoplifted merchandise from a grocery store
Call #12 | Stolen vehicle
— Follow up with a victim who reported her vehicle stolen in the previous month
Call #13 | Suspicious person
— Call about a male checking door handles at businesses
Call #14 | Mental health
— A shirtless male is reportedly screaming at people and jumping in front of cars near SW Pacific Highway
Call #15 | Road rage
— Two women are engaged in an escalating argument in a parking lot about one causing damage to the other’s vehicle
The Minutes Matter Video features a day in June 2019 when Officer Eric Enzenberger responded to 15 calls for services on day shift, 7 a.m. to 5 p.m.
- Officer Enzenberger started working for the Tigard Police Department in January 2005 when the population was 45,700. Since then, the number of residents served has increased approximately 16%. Calls to 9-1-1 and non-emergency have steadily increased since then. Business areas have expanded and more people are visiting as well as driving through the city than the decade before. Minimum staffing levels have remained unchanged since that time.
- Officer Enzenberger talks to residents who are surprised to learn that on some shifts, patrol staffing may only be at minimum staffing levels of 3 to 4 officers and a supervisor, depending on the shift and day of week. During those times, officers do their best, but may be stretched thin, especially if they are responding to a high priority call such as a domestic violence call.
- When there are safety concerns associated with a call, multiple officers will respond, leaving fewer to respond to other calls. If the call results in an arrest, the processing of the arrest and transport can consume one officers’ time for over 2-3 hours during day shift. If officers need to take a person in crisis to the hospital on a police officer hold, that will take an officer out of commission for hours as well.
- There are risks when an officer activates lights and sirens on a call, and exceeds the speed limit to get to the location. Therefore officers will only turn them on when someone’s safety is immediately at stake. As a result, their response to lower-priority calls may be delayed when there is traffic congestion.
- Most police officers get into the field because they want to help people. Police work is a customer service business. Officers want to respond to 9-1-1 or non-emergency calls as quickly as possible and take as much time as needed to address the callers’ concerns. The number of calls, types of calls, and staffing levels may affect the amount of time they can dedicate per call.
City Council is considering a local option levy to raise additional funds for another 10 officers. With additional officers, Tigard Police Chief Kathy McAlpine intends to staff one officer in each of the five patrol districts on most shifts. The goal is to achieve quicker emergency response times and improve the quality of service that officers can provide the public.