Tigard Police Department

A Day in the Life...

15 Calls
Officer Enzenberger recently responded to 15 calls for service on day shift: 

Call #1 | Unwanted person
— A male subject refused to leave the caller’s apartment and is suspected of having warrants out for his arrest

Call #2 | Parking issue
— A caller requested police assistance regarding a parking citation for her Recreational Vehicle

Call #3 | Homeless camp
— Complaint about a homeless camp in the wetlands 

Call #4 | Parking issue
— Follow up on a parking issue

Call #5 | Traffic issue
— Concern about a bus transporting children not stopping before crossing the railroad tracks

Call #6 | Fraud
— Report of fraudulent checks that have been cashed on a company’s bank account

Call #7 | Mental health
— A person who has frequent contacts with the police called 9-1-1 asking for an officer to co-sign a loan

Call #8 | Extra patrol
— Request for an extra patrol of a business area due to recent problems

Call #9 | Domestic violence
— Report of a physical assault at a residence

Call #10 Harassments
— Complaint that an employee has repeatedly harassed tenants

Call #11 | Shoplifting
— Two males allegedly shoplifted merchandise from a grocery store

Call #12 | Stolen vehicle
— Follow up with a victim who reported her vehicle stolen in the previous month

Call #13 | Suspicious person
— Call about a male checking door handles at businesses

Call #14 | Mental health
— A shirtless male is reportedly screaming at people and jumping in front of cars near SW Pacific Highway

Call #15 | Road rage
— Two women are engaged in an escalating argument in a parking lot about one causing damage to the other’s vehicle

• • • • •

The Minutes Matter Video features a day in June 2019 when Officer Eric Enzenberger responded to 15 calls for services on day shift, 7 a.m. to 5 p.m.

  • Officer Enzenberger started working for the Tigard Police Department in January 2005 when the population was 45,700. Since then, the number of residents served has increased approximately 16%. Calls to 9-1-1 and non-emergency have steadily increased since then. Business areas have expanded and more people are visiting as well as driving through the city than the decade before. Minimum staffing levels have remained unchanged since that time.  
  • Officer Enzenberger talks to residents who are surprised to learn that on some shifts, patrol staffing may only be at minimum staffing levels of 3 to 4 officers and a supervisor, depending on the shift and day of week. During those times, officers do their best, but may be stretched thin, especially if they are responding to a high priority call such as a domestic violence call.
  • When there are safety concerns associated with a call, multiple officers will respond, leaving fewer to respond to other calls. If the call results in an arrest, the processing of the arrest and transport can consume one officers’ time for over 2-3 hours during day shift. If officers need to take a person in crisis to the hospital on a police officer hold, that will take an officer out of commission for hours as well.
  • There are risks when an officer activates lights and sirens on a call, and exceeds the speed limit to get to the location. Therefore officers will only turn them on when someone’s safety is immediately at stake. As a result, their response to lower-priority calls may be delayed when there is traffic congestion.  
  • Most police officers get into the field because they want to help people. Police work is a customer service business. Officers want to respond to 9-1-1 or non-emergency calls as quickly as possible and take as much time as needed to address the callers’ concerns. The number of calls, types of calls, and staffing levels may affect the amount of time they can dedicate per call.

City Council is considering a local option levy to raise additional funds for another 10 officers. With additional officers, Tigard Police Chief Kathy McAlpine intends to staff one officer in each of the five patrol districts on most shifts. The goal is to achieve quicker emergency response times and improve the quality of service that officers can provide the public.    

Officer Eric Enzenberger is coming up on his 15th year at Tigard Police where he has been a coach, Taser instructor, and often assists the Washington County Criminal Apprehension Team. He was encouraged to join law enforcement after a police ride along in 2004. He draws satisfaction from police work because he sees the immediate benefits of helping community members. Rain or shine, Officer Enzenberger commutes to work on his motorcycle. 

Officer E. Enzenberger
Eric Enzenberger

Commander Jamey McDonald has been with the department for over 18 years and has served as a Firearms Instructor, School Resource Officer, Patrol Sergeant, Commercial Crimes Unit Sergeant, and lieutenant. He graduated from the FBI National Academy in 2016. He is a life-long Oregonian, avid runner, and outdoor enthusiast.

Commander McDonaldJamey McDonald

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