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Coronavirus Updates Provided by the City of Tigard

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  • TigardCARES!
  • Coronavirus FAQs
  • Small Business Resources

City of Tigard

Coronavirus Updates

Updated 4/7/2020 at 10:42 am
Stay connected on the city’s Facebook, Instagram, and Twitter accounts.

Lea la información en español.
Questions! We've got answers. Contact Kent Wyatt, Communications Manager, kentw@tigard-or.gov


 News from the City

  1. Funding has started to roll from Tigard CARES program providing grants, micro-loans and bridge loans to Tigard’s business community. Learn more about this program, our program partners and more in the attached press release and online at www.engage.tigard-or.gov/CARES 

  2. Donations needed: Help your neighbors by donating food and other items at the Safeway on 99W in King City. Items needed include: cereal, canned beans, canned vegetables, pasta, pasta sauce, peanut butter, rice, and soap. 
  3. Community Voices! Kristina Peltier, Graphic Designer, shares advice for telecommuting.
  4. Save our pipes, don't flush wipes! Flushables aren't flushable, no matter what the label on the package says.
  5. Organizers have canceled annual Tigard Festival of Balloons because of the coronavirus pandemic. 
  6. 211 InfoInformation and referrals to food resources across Oregon and SW Washington. Find out about food programs including food pantries, farmers markets, community gardens, fresh food distribution and summer food programs for youth in your area. 
 Local News

TriMet Update: Effective immediately, no more than 10-15 riders can be on a bus at one time — 10 individuals, or up to 15 if people are riding together (such as couples or parents with children).  Details

Message from TVF&R: We are running low on some key supplies & encourage residents & local businesses to consider sharing new/unused items such as: surgical & N95 masks, P100’s, PAPRs, face or splash shields, and gowns. Email supply@tvfr.com to schedule a pickup or delivery.

Family Promise of Tualatin Valley, a family homeless shelter, is asking for community support.

Senior/Vulnerable Population Shopping Hours (WA County)

  • Albertsons: Every Tuesday & Thursday 7-9 am 
  • Costco: Tuesdays and Thursday 8-9 am
  • Fred Meyers: Monday thru Thursday 7–8 am 
  • New Seasons: 8:00am-9:00am with Senior discount
  • Safeway: Every Tuesday & Thursday from 7-9 am 
  • Target: Tuesdays and Wednesdays 1st hour - 65 years old, pregnant women or those defined by the CDC as vulnerable or at-risk.
  • Trader Joes: First hour every day 
  • Walgreens: Every Tuesday first hour (9 am)
  • Walmart: One hour early on Tuesdays
  • Whole Foods: Open one hour prior to opening hours for 60+  

Community Questions
We continue to respond to your questions. Email your questions to kentw@tigard-or.gov. 

Can I play on the courts or playground at the park?
All playgrounds and courts are closed. Please maintain a six-feet distance from others while at the park.

If my business is closed, can I still go to work?  
As long as employees are not conducting business that is prohibited by the Executive Order, it is okay to still be at the worksite. No “passes” or paperwork is required.

Should I call 911 if I see people congregating?
No. The level of this violation is not for reporting police, fire or medical emergencies through 911. People may choose to self-educate their fellow Oregonians or if a large gathering is noted, they may call their respective police agency’s non-emergency number.

Are non-profit organizations allowed to continue operating?
Yes, but only if they provide essential services as described in the Executive Order. This would include non-profits operating food pantries, providing housing and services for homeless residents.

Are laundromats OK to use?
Laundromats are okay to use but maintain at least 6 feet of distance from others. 

I need to renew my drivers licenses. Are extensions being offered?
The DMV announced a grace period for these type of situations. Link: Oregon Drivers Get 'Grace Period' For Expired Registration, Licenses  

Has Tigard reconsidered the Police Services Levy?
We are limited in our ability to remove the measure from the ballot. The Tigard City Council remains supportive of the levy.

Business Owners | Economic Development | Q&A

Business Owners, We Are with You!

I need to know if my business needs to cease all operations, or if it is considered an essential business. Typically, it's the State Governor who determines closures and determines essential businesses. We recommend you keep an eye on the State of Oregon's website

As you might know that there are lots of small businesses like us are suffering from this pandemic. I am reaching out to you to see if how Tigard might be helping businesses? We have developed a list of resources for businesses on our website at https://www.engage.tigard-or.gov/covidbizsupport and will be adding to this as more resources become available. 

For business advising, I would suggest contacting the Portland Small Business Development Center (sbdc@pcc.edu); they are doing virtual advising sessions and should be able to further assist.

For the Business Community: For small businesses and non-profits, the U.S. Small Business Administration (SBA) declared all of Oregon as eligible for small business economic injury disaster loans. These loans are intended to relieve economic injury created by the COVID-19. The money from these loans can be used for a variety of needs including paying fixed debts, payroll payments, and other bills that need to be paid. SBA has set an interest rate of 3.75% for small businesses and 2.75% for non-profits for these loans. To apply for a loan, you can visit the SBA’s website.

In addition, the Oregon Employment Department is working to assist businesses trying to remain open and keep employees on payroll. One program, called Oregon Share, can allow employers to create a reduced work schedule for employees, but have the state cover a portion of an employee’s pay check. For more information, visit the Oregon Employment Department’s webpage.

To help employers who remain open for business in addressing their employees’ benefits and leave projects, the Bureau of Labor and Industry has consolidated some information

For employees, the rules and information around unemployment benefits are changing rapidly as both the federal government and the state make adjustment to the system. To find the most up-to-date information, check the Oregon Employment Department’s page.

Greater Portland Inc., the regional private-public economic development entity, is maintaining a page for employers with questions about resources and needs.  

Business License

Tigard will not be accepting Business License applications/renewals and related payments at City Hall.

Telephone and email applications and renewals are encouraged. Tigard will accept mailed renewal payments. 

Information on applications, renewals, and payments can be found here: https://www.tigard-or.gov/business/business_licenses.php
 

City Council

City Council Meetings | City Council webpage


News Article

Mayor Snider joins area mayors to combat the spread of coronavirus. The Northwest Consortium of Mayors are calling on the governor to issue a stay-at-home order. Also, the mayors are advocating that:

  • Oregonians are directed to reasonably comply with social distancing requirements at all times
  • Non-essential businesses should cease all activities except minimum basic operations; businesses can continue to operate if all employees are working from home.
  • Essential businesses are encouraged to remain open, while complying with social distancing requirements.
  • Public and private gatherings prohibited, with exceptions.
  • Non-essential travel prohibited.
Resolution 20-14
Mayor Snider signs Emergency Declaration

Community Support and Outreach: Volunteering, donations, PPE

How can I help? The ten best ways to volunteer, donate, and support your community right now.

Where can I turn for help if I know someone who is experiencing a mental health crisis?
If you or someone you know is experiencing a mental health crisis, please reach out to the Washington County Crisis Line at 503-291-9111 for help.

Where can I report price gouging?  Contact the Oregon Department of Justice’s Consumer Hotline if you see merchants charging exorbitant prices for goods and supplies: 1-877-877-9392 or www.oregonconsumer.gov

Message from TVF&R: We are running low on some key supplies & encourage residents & local businesses to consider sharing new/unused items such as: surgical & N95 masks, P100’s, PAPRs, face or splash shields, and gowns. Email supply@tvfr.com to schedule a pickup or delivery.

Do you know a senior who is housebound and lonely, anxious or depressed due to our current health crisis?
Senior Connection Calls by the Oregon Senior Peer Outreach is available now! Free! Call Now: 1-833-736-4676

Donating Personal Protective Equipment 
Tigard businesses are answering the call!
The Oregon Office of Emergency Management has received a great response to need for medical supplies and equipment. They created this form to route and sort out future inquiries. Please consider how you can help.

Oregon State Police Update: In an attempt to answer frequently asked questions relating to the enforcement of the Governor’s Executive Order 20-12 "Stay Home, Save Lives," the Oregon State Police is offering guidance.

Good Neighbor Center in Tigard
Please help with their need for food and supplies such as toilet paper, paper towels, hygiene items and cleaning supplies. If you are able to donate monetarily, they will be able to buy the items they most need. Please help here.

Community members are stepping up to offer donations and services. The State of Oregon has launched a webpage where services can be offered and vetted to ensure products and services meet CDC and other public heath guidelines. The biggest need right now is for PPE.

Washington County Homeless Support and Outreach: Ten hand wash stations and portable toilets will be available throughout the county - three at Dairy Creek Park in Hillsboro, three at Open Door near Cornelius and one at Comfort Zone in Tigard. Two will be located near the B Street trail in Forest Grove. Honey Bucket will be providing the units with a service timeframe of every three days. 

From spirits to hand sanitizer: Tigard distillery helping first responders. Rose City says it costs around $500 to make each batch of hand sanitizer. The donations have gone to Tigard police, Tualatin Valley Fire & Rescue, as well as Portland Fire & Rescue and others.

I don’t have elderly relatives or neighbors, but would like to help others. What can we do to help elderly people in our community?
The Meals on Wheels People has a need for volunteers. The Tigard-Tualatin School District is also looking for volunteers.

Northwest Christian Church (NCC) lends a helping hand. NCC is offering free basic household goods and food to the community. Supplies are limited. Contact tigardinfo@mynw.cc or 503-639-5713.

Library: Closure, contact us, Q&A, fines, kanopy

Closures
The Tigard Public Library is closed until further notice. The Library Volunteer program and the Cultural Pass program have been suspended until further notice.

Is there a way to talk to someone who works at the library even if they are closed?
We are answering all emails sent to us at TPLcomments@tigard-or.gov as soon as we can.

Is the AARP tax preparation class being held?
No. We have postponed library events and programs until at least May 1. 

How do I get started with the Library's Kanopy? The first step is to create a Kanopy account. When you are choosing your library, you can search for Washington County Cooperative Library Services, or search for the WCCLS member library you use (e.g. Sherwood Public Library or Cedar Mill Community Library). When you sign up for an account, you'll be asked for your library card number and the PIN or password you use to access your WCCLS online catalog account. Enter your library card number without any spaces. Not sure what your PIN/password is?

If you're looking to up your tech, business, or creative skills for work or for fun, check out http://Lynda.com. Free with your library card, it provides how-tos and educational videos from professionals on a vast array of topics.

Holds, Fines and Expirations
Nothing that you have checked out will accrue fines while libraries are closed. Any requested items held at a closed library will remain on hold for you until the library re-opens. Library card accounts that were due to expire will be extended through April 30.

Municipal Court

Municipal Court
The court counters are currently closed.

The court clerks are available by phone at 503-718-2478 or email to discuss your citation Monday through Thursday, 8 a.m. to 6 p.m.

To make an online payment, click here.

Parks, playgrounds, shelters, skate park, dog parks

Social Distancing is now REQUIRED in Parks

Closures

Playground structures and basketball courts are closed at our parks. You can access the rest of the park but we ask that you avoid congregating in a group. Parks remain open; however all restroom facilities are locked. The Skate Park and the Dog Parks are closed.

Shelter Reservations
No shelter reservations are being accepted for the months of April, May and June. Reservations can be made for the months of July-September on our website only.

Planning, Permitting and Building Services

Permit Center Counter Closed Until Further Notice
Staff will continue to complete permits, planning applications, and design reviews online, by phone/voicemail or drop box only.  Please drop off your application materials in the drop box located in the Permit Center lobby. Permit staff will contact you with payment options. Drop box hours are 8am-3pm Mon-Thurs.  Inspections will continue to be scheduled online.

Planning/Engineering: 503.718.2421 or tigardplanneronduty@tigard-or.gov
Building: 503.718.2439 or tigardbuildingpermits@tigard-or.gov

Permit Services webpage

Police: Services, scams, staffing, Q&A

  • Click here for police-related COVID-19 updates
  • Until further notice, the police lobby is closed.
Scam Alert

Accessing Police Services

  • If there is an immediate threat to life, property, or a crime in progress, call 9-1-1.
  • If you need to speak to an officer and it is not an immediate threat to life or property, contact the police non-emergency number at 503-629-0111.
  • For deliveries, police records requests, tow releases, liquor licenses, alarm permits, and other general inquiries, call 503-639-6168 and choose option 5. 
Police Services Modifications
We have made the following modifications to our services to balance the importance of staying healthy while keeping our community safe:

  • Focus on our core functions. Officers will primarily respond in person to threats to life and property, crimes in progress.
  • Reinforce patrol unit staffing where necessary. “We will have to be nimble in how resources are deployed,” says Tigard Police Chief Kathy McAlpine. A plan is in place to reassign sworn officers to patrol from other units if staffing levels are impacted by the virus. School Resource and Traffic Safety Officers have already been reassigned to patrol as a proactive measure.
  • Conduct business by phone whenever possible. Many cold crimes and questions can be handled over the phone.
  • Adhere to social distancing practices. Officers will maintain recommended distances of 6 feet and interact outside of a home and business, where possible. Officers and police staff are also maintaining a social distance with each other to be safe, resulting in cancellations of inservice trainings and shift briefings. 
  • Ask about exposure. Before they visit, officers will ask about whether the people they are contacting have been exposed to the virus to determine if additional precautionary measures are needed.
  • Close police lobby. Until further notice, the police lobby is closed due to the COVID-19 outbreak.The prescription drug collection unit is not available at this time. 
  • Cancel community events until further notice.


Community Q & A -
Police Chief Kathy McAlpine Responds

  • With the number of residents working from home in the coming weeks, will 2 hour parking be enforced surrounding Attwell Off Main (Ash Ave)?
    For now, we will only take an enforcement action if a vehicle is blocking a fire hydrant or driveway.
  • Is there any effort by Tigard Police to focus on issuing warnings instead of citations except for the most serious offenders/offenses?
    Right now, Tigard Police are not focused on issuing parking citations, but will timely respond to calls about parked vehicles blocking driveways or causing safety hazards. Regarding traffic infractions, officers will focus on serious violations. For photo traffic enforcement, citations will continue to be issued for those running red lights because these behaviors can cause crashes.

Public Works, Water

Closed: The counter at the Public Works Building is closed until further notice. Customers may contact Public Works by phone at 503-718-2591.

To submit a Public Works Service Request:

Coronavirus and Drinking Water: The COVID-19 virus has not been detected in drinking-water supplies. Lake Oswego and Tigard invested in an advanced state-or-the-art water treatment plant that uses chlorination and ozone as a combined disinfectant. Ozone is a strong oxidizer that is highly effective against bacteria and viruses, especially in combination with chlorine. Learn more about drinking water and COVID-19.

Recreation Events and Programs

Recreation Events and Programming
All recreation events, including Movie on the Court and Egg Hunt, are cancelled through April 30.

Recreation webpage

Utility Billing

Will the city pledge to not turn off anyone’s water who can’t pay during this national crisis? Mayor Snider declared a local emergency at 8:17 a.m. on Monday, March 16. The resolution notes "the City of Tigard will temporarily waive all late fees and shutoff actions for utility accounts accruing as of the Mayor’s declaration of emergency and continuing until the expiration of the emergency.

The Utility Billing counter and drop box locations are closed and customers are asked to use the on-line and phone payment options to make utility bill payments. Our free Pay-by-Phone line and online payment options are available 24 hours a day. Please call 1-888-826-7211 or visit https://tigard.merchanttransact.com/ to make payment with a Visa, Mastercard, or Discover credit or debit card.

Utility Billing webpage 

Message from Tigard's Emergency Services Coordinator

Oregon announced its first presumptive case of novel coronavirus, COVID-19, on February 28, 2020. Health officials continue to investigate as they urge good hand hygiene, covering coughs and staying home if you are sick. The city’s Emergency Operations Plan includes hazard-specific sections, including public health incidents. The City of Tigard works with county and state public health officials to plan for needed responses. Should city action be required, the city will rely on these established plans and partnerships.

For details about how to keep you and your family safe, please visit: Oregon Health Authority Centers for Disease Control and Prevention

Everyday Precautions Oregon Health Authority officials continue to recommend people in Oregon take everyday precautions to prevent the spread of many respiratory illnesses, including COVID-19 and influenza:

  • Cover your coughs and sneezes with a tissue and then throw the tissue in the trash.
  • Wash your hands often with soap and water for 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Clean and disinfect surfaces that are often touched.
  • Take care of your health overall. Staying current on your vaccinations, including flu vaccine, eating well and exercising all help your body stay resilient.
  • Consult CDC’s travel website for any travel advisories and steps to protect yourself if you plan to travel outside of the US.

Please, consider checking on your neighbors especially those you feel might be in the “at risk population”. Just simple door knock and let them know you are checking on them goes a long way during the social distancing across the state.

You are an important partner in emergency management. Thank you for all you do to keep Tigard safe.

Mike Lueck
Emergency Services Coordinator

Operating Hours

Playgrounds and courts are closed at all parks. The skate park and dog parks are closed. You can access our other parks, but avoid congregating in a group. 

Call Center
The city's call center is open to respond to community questions 8 a.m. to 5 p.m., Monday to Friday. The phone number is 503-718-2870.  

En-Espanol
Coronavirus FAQs

 Community Updates
 From the Governor's Desk
COVID-19 Stigma
A person’s ethnicity, language or association with a country or region is not a risk factor for this virus. If you feel you have experienced or witnessed discrimination motivated by race, color, disability, religion, national origin, sexual orientation or gender identity, contact the Oregon Department of Justice by filing a report online or by calling 1-844-924-2427. 

Center for Disease Control: Updates

Oregon Health Authority: Updates
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