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City of Tigard

Solid Waste & Recycling

Solid Waste Frequently Asked Questions
Posted August 19, 2019

Q: Which garbage hauler provides services to the City of Tigard?
A:
Under TMC 11.04.040 the City of Tigard has a franchise agreement which grants exclusive rights to Pride Disposal Company and Waste Management to provide garbage services to the City of Tigard. Tigard is divided into three service areas. Pride Disposal services Areas 1 and 3. Waste Management provides service to Area 2.

Q: Who's Your Hauler?
A: Find out here: https://www.oregonmetro.gov/tools-living/garbage-and-recycling/find-your-hauler

Q: How long is our current franchise agreement with Pride and Waste Management good for?
A:
According to TMC 11.04.050.B we have an automatic renewal of our franchise agreements for 7-year terms. The latest term was renewed in 2016, which makes this current term ending in 2023.

Q: Do the haulers keep track of complaints/suggestions/requests by their customers?
A: Yes. Pride Disposal and Waste Management log every contact they have with their customers and attach it to the customers individual account for record keeping purposes. Both haulers are willing to share information if requested.

Q: What process would the city use to alter/change services that the hauler offers?
A:
Any changes to the franchise agreement or the Solid Waste Municipal Code would need to be an action taken by the City Council. In speaking with the haulers, they would want to have ample warning that the city is interested in looking at changing services and have the ability to provide feedback related to any equipment changes those services changes might trigger. It is likely that any change to service would also impact rates.

Q: If Tigard wanted to add another garbage hauler to service the city, how would we go about doing that?
A: There are two ways the city could add a new garbage hauler to service Tigard. The first way is if the city were to annex a portion of the county that is serviced by a hauler that is not one of the two haulers that currently serve Tigard. This new hauler would only be allowed to service the area that was annexed. The other way would be at the end of the seven-year franchise agreement the city would have to end the current agreement and create a new one. This would be an action taken by the City Council.

Q:  What is the process for setting rates?
A: The rates for garbage and recycling service are regulated by the franchise contract. City Council considers changes to the contract, including service rates. Under our franchise agreement, the city is required to complete a rate study when a hauler’s rate of return is below 8% or above 12%. The purpose of a rate study is to provide a fair and equitable method of allocating costs to customers based on the actual cost of providing different services to different customer types. 

Pride Disposal’s rate of return was 7% in 2018. As a result, a rate study was completed in 2019 to determine future rates. It had been six years since a cost of service analysis was performed. On June 11, 2019 Council approved new solid waste rates to remain committed to being environmentally sound and meeting the requirements of our solid waste franchise agreement. See TMC 11.04.090 (revised by Ordinance 19-06 dated June 11, 2019) for a more detailed description of rate setting.


Details about Changes to Solid Waste Rates
Posted July, 2019


We understand there is some confusion and frustration about the recent changes to Pride Disposal’s solid waste rates.

Here are some key points about the city’s role in the rate setting process:

  • The City of Tigard does not provide garbage and recycling services directly to business and residential customers.
  • Through a competitive bid process, we have established franchise contracts with the two solid waste haulers, Pride Disposal and Waste Management.  
  • The rates for garbage and recycling service are regulated by the franchise contract. The City Council considers changes to the contract, including service rates.
  • Under our franchise agreement, the city is required to complete a rate study when a hauler’s rate of return is below 8% or above 12%. Pride Disposal’s rate of return was 7% in 2018.
  • As a result, a rate study was completed in 2019 to determine future rates. It had been six years since a cost of service analysis was performed.
  • The purpose of a rate study is to provide a fair and equitable method of allocating costs to customers based on the actual cost of providing different services to different customer types.  
  • The City Council reviewed the results of the rate study at their June 4, 2019 meeting.

After much discussion, Council considered and recommended changes to the cost of service fees for the following reasons: 

  • For the last 20+ years, garbage and recycling rates were structured so larger trash bins were more expensive than the actual cost and smaller bins were less expensive than the actual cost.  This was done purposefully to incentivize the use of the smaller bins and promote recycling. The current council concluded this subsidy was no longer needed and that each customer should now be charged the actual cost of their service. This change is reflected in the new rate structure, with some rates increasing while others decreased.
  • Co-mingling of garbage into the recycling stream remains problematic and expensive to separate for processing.  The decreased demand for recycled materials has also increased the disposal cost of recycled materials.
  • The cost of implementing the now required food waste disposal program that becomes effective in 2020.
On June 11, the Council approved these new solid waste rates to remain committed to being environmentally sound and meeting the requirements of our solid waste franchise agreement.  

We hope this provides insight about the decision to approve the July 1, 2019 rate increase. If you would like additional information you can submit a question here, or email CouncilMail@tigard-or.gov. If you have questions about your Pride Disposal account, their customer service representatives are eager to assist. You can reach them at (503) 625-6177 or at www.pridedisposal.com.

Related Documents

Rate Analysis
Pride Disposal letter on proposed rate changes
Council agenda item on solid waste rates


The city has two franchised garbage (solid waste) haulers — Pride Disposal Company and Waste Management Incorporated. Each hauler has a separate service area.

Please contact your hauler directly regarding:
 
  • Starting, stopping or changing service.
  • The status of your account.
  • Billing and payment options.
  • Types of services offered.
  • Garbage, yard debris and recycling collection.
  • Curbside collection schedules.
  • Bulky item collection.
  • Temporary containers, dumpsters and drop boxes.
  • Missed collections.
  • Customer service issues.
 Contact Your Hauler
Who's Your Hauler?
Find Out Here 

Keep track of your garbage and recycling pick-up schedule with the new Garbage and Recycling Day tool.

Pride Disposal
Phone: 503-625-6177
Website | Email
 
Waste Management
Phone: 503-249-8078
Websites: Local | Regional




Contact
Brian Wheatley 
Public Works
503-718-2610 | Email

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Washington County residents now have access to the NEW Garbage and Recycling Day tool for keeping track of garbage and recycling pick-up schedules. 


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Solid Waste Municipal Code
Municipal Code 11.04

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