Welcome

Public Works Department

Public Works at a Glance

Emergency Management • Engineering • Parks • Paving • Recreation
• Sewer • Streets • Solid Waste/Recycling • Stormwater • Water

Info on Utility Rate Increase

Utility rates will increase on July 1, 2021 to protect public health and maintain City infrastructure. For a typical household, bills will increase $9 per month. We understand this is a difficult time to raise rates. We continue to pursue actions to keep rates as low as possible and to ensure help is available to those who need it.

How will your money be invested?

Water – High quality drinking water and a resilient system of delivery to every customer.
Sewer - Sewer system that collects, pumps and treats wastewater to some of the highest standards in the nation.
Stormwater - Stormwater system that collects, moves, and treats stormwater–or rain and snowmelt–before releasing it into local waterways.
Streets - Annual Pavement Management Program to keep our roads in the best condition possible at an affordable price.
Parks & Recreation - High quality parks and recreation services, specifically maintenance and programming, to support our growing parks system.

Visit Utility Billing for more information, or the Utility Rate Calculator to see the impact on your bill. Learn more here.

Service Updates

Submit a Public Works Service Request Online: www.tigard-or.gov/pw_request
By Phone

During Work Hours (Mon–Thurs: 8 a.m. to 5 p.m.): 503-718-2591
After-hours: 503-639-1554

Your water remains safe to drink. The COVID-19 virus has not been detected in drinking-water supplies. Lake Oswego and Tigard invested in an advanced state-of-the-art water treatment plant that uses chlorination and ozone as a combined disinfectant. Ozone is a strong oxidizer that is highly effective against bacteria and viruses, especially in combination with chlorine. Learn more about drinking water and COVID-19.
Parks are open. Observe CDC’s recommended social distancing of 6’ from other persons at all times. Use of outdoor equipment is at your own risk.
In support of our business community, permits and inspections are being completed. Please visit www.tigard-or.gov/permits for more information.

We need your help

Please observe CDC’s minimum recommended social distancing of 6 feet from city staff at all times. When our crews are safe, everyone wins!
Please do not flush anything besides toilet paper. Even if you run low on toilet paper, avoid flushing wipes (even those marketed as "flushable"), paper towels or other products. They can clog pipes and cause a real pain in the drain.

Submit: Public Works Service Request

1. Determine if your request is an emergency.

Typical public works emergencies include:

Sewer overflows
Flooding/high water
Hazardous material spills
Water main breaks or major water leaks

If your request is an emergency, please call:

Public Works Department
Mon–Thurs: 8 a.m. to 5 p.m.
503-718-2591

After-hours answering service
503-639-1554

2. If your request is not an emergency, please submit an online Service Request.

Notice a public works problem? Please let us know! Public Works Service Request

Typical service requests include:

Tree issue
Clogged storm drain/culvert
Debris in roadway
Vegetation obstructing motorist's view
Pothole (If you have a pothole issue on Pacific Hwy. or Hall Blvd. please contact ODOT at 503-283-5859)
Signage or street marking issue
Issue with an existing trail or bike path
Maintenance issue on city property
Water leak
Water pressure issue
Water meter turn off/on in conjunction with customer repairs
Water quality issue such as color/odor/taste

3. Report Other Issues

Vandalism/graffiti
	Police non-emergency 503-629-0111 or Web Link
Utility locates
	Call 811 or Web Link
Water shut off due to non-payment
	Utility Billing: 503-718-2460 Web Link
Code compliance issues
	Web Link
Streetlight outage
	Web Link
Traffic signal concern
	Web Link
Street sanding priority map
	Web Link

Street Sweeping in Tigard

Click to see when the street sweepers will be in your Tigard neighborhood.

For Questions or Concerns, Contact:
Rob Block, Wastewater/Storm Maintenance Supervisor
503-718-2607 | rob@tigard-or.gov

Call Before You Dig

Call Before You Dig
Anyone planning to dig (property owner, resident, contractor, etc.) is required by law to contact the Utility Notification Center or call 811 or 1-800-332-2344 at least 48 hours before digging to submit a “Utility Locate Request.” These toll-free numbers are available 24 hours a day, 7 days a week.

Why call?
Buried facilities can be anywhere whether under sidewalks, roads or within an individual’s yard. Calling ensures any “publicly owned underground lines” will be marked and decreases the likelihood of personal injury and accidental damage to the lines.

Is there a charge?
No. There is currently no charge for the location of public lines

What information will I need to provide?

Name and telephone number;
Alternate name and telephone number;
Whether work will be taking place within 10 feet of overhead power lines;
Type of work to be done;
Who the work is being done for;
City, county, state;
Location of work or street address;
Nearest intersecting street;
Distance and direction from intersecting street;
Extent of work to be done;
Special instructions for marking; and
Township, range and section (if known).

What will I get from the telephone call?
You will be given the following information and will need to write it down:

A list of utility organizations in your area who will be contacted to provide locates.
A time the markings will occur.
A “ticket number” for reference purposes.

What do the markings mean?
Temporary markings play an important role nationwide for contractors, construction crews, homeowners and any others involved with excavating on a particular property. They are all part of the American Public Works Association's (APWA) Uniform Color Code, used to indicate the exact locations of underground utility lines.

Here's what the colors signify:
White	Proposed Excavation
Pink	Temporary Survey Markings
Red	Electric Power Lines, Cable, Conduit and Lighting Cables
Yellow	Gas-Oil-Steam, Petroleum and Gaseous Materials
Orange	Communications, Telephone, Cable TV, Alarm and Signal Lines
Blue	Potable Water
Purple	Reclaimed Water, Irrigation, and Slurry
Green	Sanitary Sewers, Storm Sewers, Drains Lines

Questions? Forgotten ticket number? Unknown markings in the street?
View the National Ticket Management Service (NTMS) website to find this information. NTMS Logo

CodeRed: Register to Be Notified of Emergencies

Will You Get the Call? Code Red Notification System. Sign up today.
Register Today for CodeRED to be Notified of Emergencies

The City of Tigard uses CodeRED for messages concerning the safety, property or welfare of our community. Messages may include AMBER alerts, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices. Register online or by phone.

Call Mike Lueck, Tigard Emergency Services Coordinator, at 503-718-2593. You can also download the mobile app.

View our Emergency Management page

Contact
Tigard Public Works Building
8777 SW Burnham St.
Tigard, OR 97223
503-718-2591

Hours of Operation
Mon-Thurs: 8 a.m. - 5 p.m.

After-Hours Emergency
To report water, stormwater, sewer, street or park emergencies outside regular business hours, contact the after-hours answering service at 503-639-1554.

Engineering Inspections
Mon-Thurs: 8 a.m.–5 p.m.
Online Inspection Request
Automated Inspection Request Line:
503-639-4175
IVR User Guide

Our Mission: The Public Works Department proudly provides stewardship over the city's water, sanitary sewer, storm drainage, streets, fleet, buildings and park services in a safe, efficient, courteous and professional manner.

Professionalism | Respect | Integrity | Dedication | Enthusiasm

Quick Links
» Capital Improvement Plan
» Design Standards and Details
» Emergency Management
» Self Serve Sandbag Station
» Sewer Reimbursement Districts
» Street Maintenance Fee
» Street Sanding Priorities Map
» Street Sweeping Schedule

Report
» Report a Public Works Issue
» Report Streetlight Outages
» Report a Traffic Signal Concern

Launch Street Sweeping Map

Click to see when the street sweepers will be in your Tigard neighborhood.

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