1. Determine if your request is an emergency.
Typical public works emergencies include:
- Sewer overflows
- Flooding/high water
- Hazardous material spills
- Water main breaks or major water leaks
If your request is an emergency, please call:
Public Works Department
Mon–Thurs: 8 a.m. to 5 p.m.
503-718-2591
After-hours answering service
503-639-1554
2. If your request is not an emergency, please submit an online Service Request.
Typical service requests include:
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Tree issue
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Clogged storm drain/culvert
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Debris in roadway
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Vegetation obstructing motorist's view
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Pothole (If you have a pothole issue on Pacific Hwy. or Hall Blvd. please contact ODOT at 503-283-5859)
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Signage or street marking issue
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Issue with an existing trail or bike path
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Maintenance issue on city property
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Water leak
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Water pressure issue
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Water meter turn off/on in conjunction with customer repairs
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Water quality issue such as color/odor/taste
3. Report Other Issues
| Vandalism/graffiti |
| |
Police non-emergency
503-629-0111 or Web Link
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| Utility locates |
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Call 811 or Web Link
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| Water shut off due to non-payment |
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Utility Billing: 503-718-2460
Web Link
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| Code compliance issues |
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Web Link
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| Streetlight outage |
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Web Link
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| Traffic signal concern |
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Web Link
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| Street sanding priority map |
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Web Link
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Call Before You Dig
Anyone planning to dig (property owner, resident, contractor, etc.) is required by law to contact the Utility Notification Center or call 811 or 1-800-332-2344 at least 48 hours before digging to submit a “Utility Locate Request.” These toll-free numbers are available 24 hours a day, 7 days a week.
Why call?
Buried facilities can be anywhere whether under sidewalks, roads or within an individual’s yard. Calling ensures any “publicly owned underground lines” will be marked and decreases the likelihood of personal injury and accidental damage to the lines.
Is there a charge?
No. There is currently no charge for the location of public lines
What information will I need to provide?
- Name and telephone number;
- Alternate name and telephone number;
- Whether work will be taking place within 10 feet of overhead power lines;
- Type of work to be done;
- Who the work is being done for;
- City, county, state;
- Location of work or street address;
- Nearest intersecting street;
- Distance and direction from intersecting street;
- Extent of work to be done;
- Special instructions for marking; and
- Township, range and section (if known).
What will I get from the telephone call?
You will be given the following information and will need to write it down:
- A list of utility organizations in your area who will be contacted to provide locates.
- A time the markings will occur.
- A “ticket number” for reference purposes.
What do the markings mean?
Temporary markings play an important role nationwide for contractors, construction crews, homeowners and any others involved with excavating on a particular property. They are all part of the American Public Works Association's (APWA) Uniform Color Code, used to indicate the exact locations of underground utility lines.
| Here's what the colors signify: |
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White
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Proposed Excavation
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Pink
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Temporary Survey Markings
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Red
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Electric Power Lines, Cable, Conduit and Lighting Cables
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Yellow
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Gas-Oil-Steam, Petroleum and Gaseous Materials
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Orange
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Communications, Telephone, Cable TV, Alarm and Signal Lines
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Blue
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Potable Water
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Purple
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Reclaimed Water, Irrigation, and Slurry
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Green
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Sanitary Sewers, Storm Sewers, Drains Lines
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Questions? Forgotten ticket number? Unknown markings in the street?
View the National Ticket Management Service (NTMS) website to find this information. 
