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Coronavirus Updates Provided by the City of Tigard

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  • Tigard Expanded Aid

City of Tigard

Tigard AID Program

The Tigard AID Program provides relief from city fees and charges during the COVID-19 Pandemic. As our community comes together in response to COVID-19, the city has taken steps to ensure customers have uninterrupted access to utility services, assistance is available to those who need it, and our utilities remain financially sound.

Tigard Financial Assistance Available to Customers
 If you...  Financial Assistance  How to apply
  • Are a residential customer financially impacted by COVID-19
  • Qualify for other needs-based programs OR make less than 80% of area median income

Water Utilities CARE

  • Pays the amount owed for water, sewer, and stormwater fees from Mar. 1 – Dec. 31, 2020.

Community Action:
Apply Here


  • Are a residential or commercial customer financially impacted by COVID-19
Tigard Utility Customer Billing Credit pays:
  • Credits up to a full amount per month toward a
    residential customer’s bill through December 2020
  • Up to $500 per month for commercial customers through Dec. 2020.
  • Until funds are depleted

Residential (en Espanol)

Commercial (en Espanol)

  • Are a residential or commercial tenant in Tigard who does not receive a utility bill
  • Have been financially impacted by COVID-19
Tigard Tenant Billing Credit provides:
  • Residential tenants $100 per month through Dec. 2020.
  • Commercial tenants either $100 per month OR the actual amount the business pays for utilities up to $500, through Dec. 2020.
  • Until funds are depleted.



  • Are a residential customer with financial need unrelated to COVID-19

Financial Assistance to Tigard Water Customers

  • Pays a portion of water fees every month through Dec. 2020.
St Vincent dePaul

 Assistance Programs

Alarm Permit Fees
The due date of fees associated with an alarm user’s initial or renewal alarm permit application is deferred through December 2020. The city waives all late fees accruing as of March 16, 2020 and continuing through December 31, 2020. All alarm users must still apply for, or keep valid, an alarm permit. For more info, visit here

 Immediate Relief

Suspending Water Shutoffs for Non-Payment
Utility shut-offs are suspended and the city will not charge late fees for missed payments continuing until April 1, 2021.

 Delayed Rate Increases

Utility Bill Relief
After a six-month delay, Tigard utility rates will increase on January 1, 2021 to pay for critical community services. For a typical household using 6 CCF of water monthly, bills will increase $5.94 per month.

Utility Billing Credit
» Call: 503-639-3572
» Email:

Utility Billing  
» Pay by Phone: 1-888-826-7211  
» Pay Online

Mailing Address
Tigard Utility Billing
PO Box 3129
Portland, OR 97208

AID Relief
Tigard City Council approved $2.2 million in customer assistance as part of the Tigard AID Program. 

  • $625K for unemployed households 
  • $125K for businesses 
  • $50K for expanding the program for low income households (through St. Vincent de Paul) 
  • $1.4M for all customers through delayed rate increases

For More Information
Resolution 20-50
 Expands eligibility for utility credit

Resolution 20-24
  Monthly Utility Credit

Resolution 20-25 
  Alarm Permit Fees

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