Tigard AID Program

The Tigard AID Program provides relief from city fees and charges during the COVID-19 Pandemic. As our community comes together in response to COVID-19, the city has taken steps to ensure customers have uninterrupted access to utility services, assistance is available to those who need it, and our utilities remain financially sound.

Tigard Financial Assistance Available to Customers
If you...	Financial Assistance	How to apply
Are a residential customer financially impacted by COVID-19 Qualify for other needs-based programs OR make less than 80% of area median income	Water Utilities CARE Pays the amount owed for water, sewer, and stormwater fees from Mar. 1 – Dec. 31, 2020.	Community Action: Apply Here
Are a residential or commercial customer financially impacted by COVID-19	Tigard Utility Customer Billing Credit pays: Credits up to a full amount per month toward a residential customer’s bill through December 2020. Up to $500 per month for commercial customers through Dec. 2020. Until funds are depleted	Residential (en Espanol) Commercial (en Espanol)
Are a residential or commercial tenant in Tigard who does not receive a utility bill Have been financially impacted by COVID-19	Tigard Tenant Billing Credit provides: Residential tenants $100 per month through Dec. 2020. Commercial tenants either $100 per month OR the actual amount the business pays for utilities up to $500, through Dec. 2020. Until funds are depleted.	Residential Commercial
Are a residential customer with financial need unrelated to COVID-19	Financial Assistance to Tigard Water Customers Pays a portion of water fees every month through Dec. 2020.	Contact: St Vincent dePaul 503-684-8280 svdptigardwater@gmail.com

Assistance Programs

Alarm Permit Fees
The due date of fees associated with an alarm user’s initial or renewal alarm permit application is deferred through December 2020. The city waives all late fees accruing as of March 16, 2020 and continuing through December 31, 2020. All alarm users must still apply for, or keep valid, an alarm permit. For more info, visit here.

Immediate Relief

Suspending Water Shutoffs for Non-Payment
Utility shut-offs are suspended and the city will not charge late fees for missed payments continuing until April 1, 2021.

Delayed Rate Increases

Utility Bill Relief
After a six-month delay, Tigard utility rates will increase on January 1, 2021 to pay for critical community services. For a typical household using 6 CCF of water monthly, bills will increase $5.94 per month.

Coronavirus Updates Provided by the City of Tigard

City of Tigard

Tigard AID Program