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City of Tigard

Tigard AID Program

The Tigard AID Program provides financial assistance for city fees and charges during the COVID-19 Pandemic. Our goal is to ensure every member of the community continues to have the basic services they need. We have expanded the program to include tenants of multi-family and commercial complexes within our service area. Help is available through June 30, 2021 or until funding runs out. Late fees and water shut-offs are waived through April 2021.

En español
Tigard AID ofrece asistencia economica para pagar tarifas y cargos de la ciudad durante la pandemia de COVID-19. Nuestra meta es garantizar que cada miembro de nuestra comunidad tenga los servicios basicos que necesitan. Hemos expandido el programa para ayudar a los inquilinos de complejos comerciales y multifamiliares dentro de nuestra área de servicio. El programa estará disponible hasta el 30 de junio de 2021, o hasta que se acaben los fondos. Los cargos por pagos atrasados y cortes de agua no se aplican hasta abril de 2021.

Delayed Rate Increases

After a six-month delay, Tigard utility rates will increase on January 1, 2021 to pay for critical community services. For a typical household using 6 CCF of water monthly, bills will increase $5.94 per month.

Immediate Relief

Utility shut-offs are suspended and the city will not charge late fees for missed payments continuing until April 1, 2021.

Utility Billing
» Pay by Phone: 1-888-826-7211
» Pay Online

Mailing Address
Tigard Utility Billing
PO Box 3129
Portland, OR 97208
Email: ubonlinepay@tigard-or.gov

AID Additional Information

An application must be submitted for each month for which the customer seeks credit. Allow for 30 days for the credit to appear on a utility bill. Call (503) 639-3572 to request an application by mail.

Tigard Utility Customer Billing Credit pays: Credits up to the full amount per month toward a residential customer’s bill through June 30, 2021. Up to $500 per month for commercial customers through June 30, 2021.

Tigard Tenant Billing Credit provides: Residential tenants $100 per month through June 30, 2021. Commercial tenants either $100 per month OR the actual amount the business pays for utilities up to $500, through June 30, 2021.

Are you a residential customer with financial need unrelated to COVID-19? Contact St Vincent dePaul to help pay a portion of your water fees. St Vincent dePaul 503-684-8280 svdptigardwater@gmail.co

AID Relief
Tigard City Council approved $2.2 million in customer assistance as part of the Tigard AID Program.

$625K for unemployed households
$125K for businesses
$50K for expanding the program for low income households (through St. Vincent de Paul)
$1.4M for all customers through delayed rate increases

For More Information
Resolution 20-50
Expands eligibility for utility credit

Resolution 20-24
Monthly Utility Credit

Resolution 20-25
Alarm Permit Fees

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