Library Gets High Marks for Customer Service in Annual Survey
(March 14, 2016)
Of the 3,094 completed surveys, more than 98 percent rated Tigard Library service as excellent or good. Satisfied patrons commented on how friendly and clean the library is and gave a “thumbs up” to its collection and programs. One respondent commented “Love libraries & how surveys (like this) help to continue progress & improvements to serve all ages & levels of library usage.”
A total of 1,289 people responded to an open-ended question for comments and suggestions. Many provided suggestions for additional services or improvements. Nearly 100 said they were glad the library had re-opened on Thursdays.
Over half of the respondents (58.9%) said they learned about library services and programs from the City’s website, followed by the library’s e-newsletter Books and Bits and library posters, brochures and bookmarks.
A total of 33% of survey takers said they had walked or biked to the library, compared to 32% last year. In keeping with the City of Tigard’s vision to become the most walkable community in the Pacific Northwest, the library has offered several programs to encourage people to walk or bike when possible.
Thursdays Are Back at the Library in January…
and so is the coffee shop!
(November 4, 2015)
Beginning Thursday, Jan. 7, the Library will re-open on Thursdays from 10 a.m.-9 p.m. Hungry for some help keeping your New Year’s Resolutions? Thirsty for some good, free live music? Or simply looking for a cozy place to get together with friends and combat a blustery January? Now you’ll be able to feed your information needs seven days a week.
If you’d like to feed your body as well as your mind, check out the new Literary Feast Café in January. Owner Joslyn Webster said the café will offer organic gourmet sandwiches, soups, salads, smoothies and pastries. The Literary Feast will also feature coffees and teas from Portland-area companies.
Webster and her family are Tigard residents, avid readers and library users. Each item on the menu will be named after a book. Visit us at the library in January and indulge in both literary and culinary treats.
Voters Approve Countywide Library Levy
Tigard Library Will Open on Thursdays
(November 4, 2015)
Voters approved a countywide library levy on Tuesday. Unofficial results show that the measure passed by a margin of 64 percent to 36 percent. Passage of the levy means that the Tigard Library will re-open on Thursdays beginning January 7, 2016.
“We are thrilled that voters came out and showed their support for public libraries,” Tigard Library Director Margaret Barnes said. “It’s a win for reading. It’s a win for education. It’s a win for the community.” Read more.
Library Materials Will Be Checked In Quicker with Automated System
(July 1, 2015)
You might notice some changes at the Tigard Public Library in July, when the library will complete its installation of a new automated system to check in library materials. Library users will be able to return items directly to the machine, either inside or outside the library. Patrons may still also return items at the drive-up book drops.
The biggest change will be a walk-up area in the front of the building at the southeast end. The new system will be able to check in up to 1,200 items an hour, 24 hours a day. The City Council approved the system’s purchase in the 2014–15 budget, to check in and re-shelve items more quickly.
Tigard Library Patrons Donate More Than a Ton of Food During Annual Food for Fines Drive
(April 6, 2015)
Library users donated more than 3,400 pounds of food for needy families during the Tigard Library’s Food for Fines event last week, 600 pounds more than last year. In return, the Library waived more than $1,674.32 in fines. In 2014, the Library collected 2,800 pounds in food and waived $1,112.96 in fines. Read more...
Patrons Share Memorable Experiences at Tigard Library on Annual Library Survey
(March 31, 2015)
Tigard Library patrons gave the library high marks for customer service on its annual survey. More than 98 percent of the respondents rated the library’s customer service at the public service desks as “Excellent” or “Good,” the highest percentage that the library has ever received. The survey yielded 2,781 responses in February. Read more...
Library Self-checkout Machines Require Passwords
(January 16, 2015)
Library patrons now must use their passwords on the self-check machines. This change will improve library card security by preventing someone from using a lost or stolen card on the machines. Patrons will use the same password that they use to access their account online. If they have forgotten their password or wish to reset it, they can change it online on their account or ask at the Circulation or Welcome desks.