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19 Apr 2014  
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Privacy Policy

City of Tigard Web Site Privacy Policy
Thank you for visiting the City of Tigard web site and taking the time to review our Privacy Policy. This policy addresses collection, use, and security and access to information that may be obtained through the use of this web site. This policy covers the following topics:

 Information Collected and How It Is Used
     - Basic Information Collected
     - E-mail and Surveys
     - Online Services
     - Public Records
 Personal Information and Choice
 Public Disclosure
 Access and Correction of Personal Information
 Cookies
 Security
 Privacy Disclaimer
 Contact Information


Information Collected and How It Is Used
Basic Information Collected
When you visit the City of Tigard web site, the system automatically collects and stores the following information about your visit:
  • The Internet Protocol Address and domain name used. The Internet protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the internet protocol address to direct internet traffic to you;
  • The type of browser and operating system you used;
  • The date and time you visited this site;
  • The web pages or services you accessed at this site; and
  • The web site you visited prior to coming to this web site.
The information we automatically collect is used to improve the content and delivery of our web services and to help us understand how people are using our services and what technology they use to access our site. We analyze our web site logs to continually improve the value of the materials and services available on our site and the ease of accessing them. We make no attempt to link the logs with the individuals that browse our site.

E-mail and Surveys
If during your visit to the City of Tigard web site you participate in a survey or send an e-mail, the following additional information will be collected:
  • The e-mail address and contents of the e-mail; and
  • Information volunteered in response to a survey.
We use your email to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our web site, or to forward the email to any other agency for appropriate action. Survey and discussion group information is used for the purpose designated. E-mails, surveys and discussion group information is a public record.

Online Services
The City of Tigard intends to offer more services online as a means to improve services and to make them more convenient and accessible. If during your visit to the City of Tigard web site you access services (e.g. on-line utility payments) we will collect additional information related directly to the service you are accessing. We will limit the information requested to only that required to conduct the service. We will not use the information for any other purpose without your permission. You may be offered opportunities related to the service, for instance to be put on a mailing list for upcoming events, and it will be your choice as to whether you accept the offer.

The City of Tigard may use private vendors to provide online services as a means to reduce costs and improve services. These vendors are acting on behalf of the City of Tigard and will abide by this Privacy Policy.

Public Records
The information that you provide and we collect is retained in accordance with Oregon Revised Statutes (ORS) Public Records Policy 192.005 to 192.170 and 357.805 to 357.895. In some limited cases the information may be exempt from these regulations and we will identify it as such.

Personal Information and Choice
"Personal information" is info that is readily identifiable to a specific individual. Personal information includes such things as an individual's name, address, phone number, and e-mail address. A domain name or Internet protocol address is not considered personal information.

We collect no personal information about you unless you voluntarily participate in an activity that asks for information (i.e., sending an e-mail, participating in a survey, or accessing a service). If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of our web site.

If personal information is required on the web site or volunteered by the user, this information is a public record once you provide it, and may be subject to public inspection and copying if not protected by federal or state law.

Public Disclosure
In the State of Oregon, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state and local government. At the same time, there are certain limited exceptions to the public's right to access public records. Both state and federal laws provide exceptions.

All information collected at this site becomes public records that may be subject to inspection and copying by the public, unless an exemption in law exists. ORS 192.420 states that: Every person has the right to inspect any public record of a public body in this state, except as otherwise expressly provided by ORS 192.501 to 192.505.

In the event of a conflict between this Privacy Policy and state or federal law governing the disclosure of records, the state or federal law will control.

The following is a partial list of exemptions under state and federal law. We will not disclose the following information:
- Social security number
- Driver license number
- Credit card information
- Bank account information
- Residential telephone numbers

Access and Correction of Personal Information
You can review any personal information we collect about you through your participation in surveys and online services. You may recommend changes to your personal information you believe are in error by submitting a written request that credibly shows the error. If you believe that your personal information is being used for a purpose other than what was intended when submitted, please contact us. In all cases, we will take reasonable steps to verify your identify before granting access or making corrections. See Contact Information section below.

Cookies
To better serve our users, we employ the use of "cookies" to customize your browsing experience with the City of Tigard web site. Cookies are simple text files stored on your computer by your web browser. They provide a method of distinguishing among visitors to our web site.

Cookies created on your computer by using this web site do not contain personally identifying information and do not compromise your privacy or security. You can refuse the cookie or delete the cookie file from your computer by using your web browser software.

Security
The security and integrity of the City of Tigard web site are essential for its success both to deliver services and information and to maintain the privacy of its visitors. The Network Services Division, as developer and manager of the City of Tigard web site, has the responsibility to safeguard the integrity of this site. We use a variety of techniques, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation and day-to-day practices of the entire Network Services Division operating environment as part of its continuing commitment to security and protection of privacy.

Privacy Disclaimer
The City of Tigard web site has links to other web sites. These may include links to web sites operating by other governmental agencies, non-profit organizations and private businesses. When you link to another site, you are no longer on the City of Tigard web site and this Privacy Policy will not apply. When you link to another web site, you are subject to the privacy policy of that new site.

Please read the City of Tigard Web Site Legal Disclaimer that addresses other liability issues associated with the City's web sites.

Contact Information
To access your personally identifiable information we collect, if any, or request correction of factual errors in your personally identifiable information, contact the Web Team at 13125 SW Hall Blvd. Tigard, OR 97223 or phone 503-639-4171 or e-mail webteam@tigard-or.gov. You can also fill out the site feedback form to offer comments about the City of Tigard web site, or about the information presented in this Privacy Policy.

Last updated on 12/24/01
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CONTACT US
City of Tigard, 13125 SW Hall Blvd, Tigard, OR 97223
Automated Phone Attendant: 503-639-4171
Additional Contact Information | Map and Directions | Location and Hours of Operation


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