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In most cases, the City bills utility accounts on a bi-monthly basis. Water
meters are read based on the same schedule. In addition to water billing, we
also bill for sanitary sewer and surface water management (SWM). If you
have specific questions about your utility bill please contact the Utility
Billing Department, 503-639-4171. Adjustment Forms Payment Options and Drop Box Information Sewer Rates and Information Surface Water Management Rates and Information Water Rates and Information Street Maintenance Fee
In addition to water credits, we also offer adjustments to sewer winter averages. If you have experienced a leak or some unusual one-time water loss, you may be eligible for a reduction in your winter average figure. Contact the Utility Billing office at 503-639-4171 for further information.
Coming Soon: Automatically charge your balance to your Visa or Mastercard. Watch your billing statement for more details. Also, as a convenience to our customers, we offer four drop box locations where payments can be made by either check or money order:
Sewer charges, that the City bills, are based on the rates set by Clean Water Services. Each customer is charged a bi-monthly base rate. This base rate will be $36.92 per dwelling unit effective July 1, 2006. Residential customers are generally charged for one dwelling unit, all other customer's dwelling unit count is based on the number of fixture units being served. There is also a usage fee of $1.27 per ccf. This is calculated by averaging the amount of fresh water used between the months of November and April. This is the most fair method since during that time the majority of water entering the house will leave via the sewer system. In addition to processing wastewater, these fees are used to maintain the sewer distribution system and the upkeep and construction of sewer treatment plants. If you have questions about your sewer charges, please contact the Utility Billing office, 503-639-4171.
The fees collected for SWM are used to maintain the storm runoff facilities including ditches, street drains, and catch basins. These funds are also used to help clean up the various streams and rivers in our area as well as protecting the environment from polluted runoff. If for some reason you believe that you should be exempt from the SWM charge, please contact Greg Berry in Engineering at 503-639-4171 x2468 or by email at greg@tigard-or.gov. All exemption requests must be in writing and become effective the date they are verified. If you have any questions regarding the SWM charges on your utility bill, please contact the Utility Billing office, 503-639-4171.
The customer type can be found on the utility bill. If your account is designated incorrectly or you have questions regarding your water charges, please contact the Utility Billing office, 503-639-4171. Water fees are used to maintain and update the water distribution system including repair and installation of water mains, maintenance of individual water services and meters, as well as construction and upkeep of reservoir and well sites. If you are concerned that you may have a leak or have other service related questions, please refer to the Water Meter Information section. How Does Tigard's New Rates Compare with Other Cities? Effective 10/1/07
The Tigard Water Service Area expects rates to continue to rise with the needs of its water distribution system. Tigard is constantly working to improve the quality and quantity of water by identifying capacity building projects, implementing capital improvement projects, updating security measures, maintaining preventative programs, supporting conservation programs, and conducting water quality monitoring programs. Street Maintenance Fee In April, 2004, the City began billing for the Street Maintenance Fee that was approved through Ordinance 03-10 by the City Council on November 18, 2003. The use of the fee is designated specifically for the maintenance of existing City streets. The fee is billed as part of the bi-monthly utility bill that you receive from the City. The fee is assessed on a flat monthly basis and billed bi-monthly.
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CONTACT US City of Tigard, 13125 SW Hall Blvd, Tigard, OR 97223, 503-639-4171 | Map and Directions AFTER-HOURS CONTACT Public Works/Water: 503-639-1554 | Police Non-Emergency: 503-629-0111 Questions, comments, suggestions? Fill out the feedback form.
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