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28 Jul 2014  
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Finance and Information Services
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Online Utility Payments
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Water Meter Information
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Utility Billing

Utility Billing
In most cases, the City bills utility accounts on a monthly basis. Water meters are read based on the same schedule. In addition to water billing, we also bill for sanitary sewer and surface water management (SWM). If you have specific questions about your utility bill please contact the Utility Billing Department at 503-718-2460 during business hours.

Payment Options and Drop Box Information
Pay Your Utility Bill by Phone
FREE new service

Beginning Monday, March 3, customers will be able to pay their water/sewer bill by phone, 24 hours a day, 7 days a week. Payments will be posted to your account immediately and there is no service charge for this payment option.

The toll free number is 1-888-826-7211.

The system will begin accepting payments at 6 a.m. on Monday, March 3 and will provide your account balance, payment history, direct customer service access and the ability to accept payment on multiple accounts.

The system will accept Visa, MasterCard and Discover credit and debit cards. All you need is your full account number located on your billing statements. At the end of the call, you will be issued a confirmation number. Save this number for your records.
Pay Your Bill Online
  • In-person, our utility billing department accepts cash, check, cashier check, money orders, Visa, Discover and Mastercard.
  • Beginning March 3, 2014: Pay by phone 24/7 at this toll free number: 1-888-826-7211.
  • Use our online payment system. Learn how to set up an online account by reading the instructions.
  • Automatic withdrawal from your checking or savings account is available by contacting the billing office at 503-718-2460.
  • We offer three drop box locations where payments can be made by either check or money order:
    • Drop box in the parking lot at 8777 SW Burnham Street
    • Tigard City Hall at 13125 SW Hall Boulevard
    • City Hall at King City, 15300 SW 116th Avenue
If you have any suggestions or requests regarding Payment Options and Drop Boxes, please contact the Utility Billing office, 503-718-2460.

Credit for Leak Adjustment
If you have experienced a water leak and had the leak repaired, you may be eligible for a Credit for Leak adjustment to your account. Download the Credit for Leak adjustment form or contact the Utility Billing office at 503-718-2460 to request a copy.

In addition to water credits, we also offer adjustments to sewer winter averages. If you have experienced a leak or some unusual one-time water loss, you may be eligible for a reduction in your winter average figure. Contact the Utility Billing office at 503-718-2460 for further information.

Sewer Rates and Information
Sewer charges, that the City bills, are based on the rates set by Clean Water Services. Each customer is charged a monthly base rate. This base rate will be $25.10 per dwelling unit, per month, effective July 1, 2013. Residential customers are generally charged for one dwelling unit, all other customer's dwelling unit count is based on the number of fixture units being served. There is also a usage fee of $1.67 per ccf. This is calculated by averaging the amount of fresh water used between the months of November and April. This is the most fair method since during that time the majority of water entering the house will leave via the sewer system.

In addition to processing wastewater, these fees are used to maintain the sewer distribution system and the upkeep and construction of sewer treatment plants.

If you have questions about your sewer charges, please contact the Utility Billing office, 503-718-2460.

Surface Water Management Rates and Information
SWM is also a charge established by Clean Water Services. Charges are based on the number of Equivalent Surface Units (2,640 square feet of impervious surface). Each ESU is charged $6.25 per month (effective 7/1/13). Under normal circumstances, homes are billed for one ESU each, all other properties are calculated based on the actual amount of impervious surface. The City of Tigard has also assessed a $2.00 per month surcharge for all SWM customers. This charge will help fund capital improvement projects in the Tigard area.

The fees collected for SWM are used to maintain the storm runoff facilities including ditches, street drains, and catch basins. These funds are also used to help clean up the various streams and rivers in our area as well as protecting the environment from polluted runoff.

If for some reason you believe that you should be exempt from the SWM charge, please contact Greg Berry in Engineering at 503-718-2468 or by email at greg@tigard-or.gov. All exemption requests must be in writing and become effective the date they are verified.

If you have any questions regarding the SWM charges on your utility bill, please contact the Utility Billing office, 503-718-2460.

Water Rates and Information
Water Rates can be found here.

The Tigard Water Service Area expects rates to continue to rise with the needs of its water distribution system. Tigard is constantly working to improve the quality and quantity of water by identifying capacity building projects, implementing capital improvement projects, updating security measures, maintaining preventative programs, supporting conservation programs, and conducting water quality monitoring programs.

Street Maintenance Fee
The street maintenance fee is billed as part of the monthly utility bill that you receive from the City. The fee is assessed on a flat monthly basis and billed monthly. More details are available.

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Your Utility Bill
In 2013, the City of Tigard introduced a new utility billing format that provides more information in an easier-to-understand format. Below are examples of residential and commercial bills. Click on either one to gain a better understanding of the details of your bill and how they are calculated. Residential billing details here...




Commercial billing details here...



  Pay Your Utility Bill online
  Credit for Leak Adjustment
  Water Meter Sales
  Sewer Rates and Information
  Surface Water Management Rates and Information
  Water Rates and Information
  Street Maintenance Fee
Mailing Address for Utility Bills:
Tigard Utility Billing
P.O. Box 3129
Portland, OR 97208

Email Address: ubonlinepay@tigard-or.gov

Billing Office: 503-718-2460

Utility Disconnection: 503-718-2460

After–Hours Emergencies:
To report water, stormwater, sewer, street or park emergencies outside regular business hours, contact the after-hours answering service at 503-639-1554.

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CONTACT US
City of Tigard, 13125 SW Hall Blvd, Tigard, OR 97223
Automated Phone Attendant: 503-639-4171
Additional Contact Information | Map and Directions | Location and Hours of Operation


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