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1 Dec 2008  
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Online Utility Payments
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Online Billing Instructions

Pay Your City of Tigard Utility Bill Over the Web!
The City of Tigard now offers a this free service allowing you to view your account information and pay your City of Tigard Utility Bill online. The secure UBPayments service lets you view your account history, consumption history and billing information, pay your bill using a credit card and be notified by e-mail when you get a new bill. This service is free but you must be using a web browser that supports "JavaScript", such as Netscape 4 or newer or Internet Explorer 4 or newer.

Getting Started
  1. Click on the Online Utility Payments link.

  2. Using a recent bill for reference, fill in the first name and last name of the account holder and the exact customer number as shown on your bill.


  3. Enter an e-mail address you would like receipts mailed to, and choose a login name and password that you will use to access your utility account. (Hint: if you can’t think of a good login name, use your e-mail address so that it’s easy to remember).


  4. If the account information matches your records, you’ll be told that you have signed up and can now log in.


  5. Once you log in, you can view your account information by clicking on the tabs near the top of the screen labeled "Quickview," "Account History," and "Account Information."


  6. Click on the "Messages" tab to read messages sent by the City of Tigard utility billing or click the "Options" tab to change your password, e-mail address, or other information about your online account.


  7. To pay your utility bill, click on the "Quickview" or "Account History" tab, and then click on the "Pay Now" button to begin the four-step process:


          choose how much you want to pay
          enter your credit card information
          review
          complete your payment

IMPORTANT NOTICE: Customers facing shutoff should contact City of Tigard Utility Billing directly instead of paying online to ensure your payment is received in time to avoid being shut off and incurring additional charges.

If you have any questions, problems or suggestions about this new service, contact City of Tigard Utility Billing at 503-639-4171.
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CONTACT US
City of Tigard, 13125 SW Hall Blvd, Tigard, OR 97223, 503-639-4171 | Map and Directions

AFTER-HOURS CONTACT
Public Works/Water: 503-639-1554 | Police Non-Emergency: 503-629-0111

Questions, comments, suggestions? Fill out the feedback form.

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