City Logo Welcome to the City of Tigard
Defining Tigard: Performance at Bishop Scheckla Gazebo
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21 Nov 2009  
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Frequently Asked Questions

Is our water hard or soft?
Surface water from the Pacific Northwest is some of the softest water in the country. The typical range of softness is 1/3 to 1/2 grains of hardness per gallon.

Pitcher of water What can I do about chlorine odors?
The odor is just chlorine doing its job. The simplest way to get rid of the odor is to pour a pitcher of water and let it sit in the refrigerator. Overnight, the chlorine will have dissipated and the odor will be gone.

Do we have fluoride in our water?
No. And Yes. The City of Tigard does not actively participate in the addition of fluoride to its drinking water supply. However Tigard does receive a portion of its water supply from the City of Beaverton which happens to fluoridate its water.

Beaverton fluoridates its water supply at a concentration of 0.9 parts per million or milligrams per liter. Due to recent changes in water purchasing contracts Tigard is only drawing a minimum amount of water from Beaverton during the peak summer months. This means a concentrated area of Tigard is receiving fluoridated water during the summer months only.

To find out whether or not you are receiving or will receive fluoridated water, please contact the City of Tigard Water Quality Program Coordinator, Sally Mills at 503-718-2604 or at sally@tigard-or.gov.

Why does the taste and odor of my water sometimes differ?
Water naturally varies in taste and odor at different times of the year. Taste and odor problems can come from new or old pipelines, plumbing fixtures, or changes in water quality. Customers may notice changes predominately during weather changes. These changes are closely monitored to ensure that they do not affect the safety of the water.

Boy holding water glass Why is the water discolored more frequently during late summer and fall?
Discolored water is common since we have been buying water from the Bull Run system. This is a non-filtered surface water system and the water is typically discolored when the City of Portland is drawing from lower levels in the reservoirs, or during the fall when leaves dropping into the water may cause a change in color.

Is bottled water safer than tap water?
The safety of bottled water depends on its source and the treatment is has undergone. Bottled water is considered a food product, so it regulated by the Food and Drug Administration (FDA). The U.S. Environmental Protection Agency (EPA) regulates water utilities. The FDA has been tightening regulations, and now bottled water generally must meet the EPA's Purity and Safety Requirements for Public Drinking Water. Using bottled water is a personal preference. However, if you are using bottled water for health reasons, we suggest that you thoroughly research the product that you are selecting to assure that is offers the level of protection that you are seeking.
Bottles

How can I get my water tested?
If you are concerned about the quality of water in you home, you may want to have your water tested. For a fee, private laboratories will test your tap water. Not all labs are certified to test for all contaminants. Click here for a list of local laboratories.


What is a dip tube?
Plugged faucet We get a lot of phone calls from residents reporting small white or gray particles plugging their faucet aerators and strainers. Some customers are cleaning their aerators on a daily basis just to keep the water flowing. So, what is the problem? The problem is not unique to us, but is actually occurring across the nation. The problem actually has nothing to do with the water but is the result of the dip tube in many home water heaters installed between the years 1993 and 1997. If you would like more information on dip tubes please contact Sally Mills at sally@tigard-or.gov or 503-639-4171 extension 2604.



CONTACT US
City of Tigard, 13125 SW Hall Blvd, Tigard, OR 97223, 503-639-4171 | Map and Directions

NORMAL CITY HALL BUSINESS HOURS
Monday—Friday 8 a.m. to 5 p.m.

AFTER-HOURS CONTACT
Public Works/Water: 503-639-1554 | Police Non-Emergency: 503-629-0111

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