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Frequently Asked Questions
City of Tigard
WaterSense Toilet Reimbursement Program
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What is WaterSense?
WaterSense is the Environmental Protection Agency's new labeling program for water efficiency.
WaterSense labeled toilets use an average of 1.28 gallons of water per flush and have passed
rigorous testing standards for maximum performance.
How much is the reimbursement?
Residential Tigard Water Service Area customer accounts are eligible for a maximum of 2 toilets
which qualify for $75 each (maximum reimbursement of $150).
If I turn in an application can I deduct that amount from my next water bill?
No. Applications will not be approved if the account is not in good standing. Please call utility
billing at 503-639-4171 for questions on the status of your account.
Can I get a reimbursement for a toilet that is not on the List of Qualifying Toilets?
No. Only toilets that have been HET certified under the WaterSense label will qualify for reimbursement.
Where can I get an application form and a List of Qualifying Toilets?
You can find application forms at Tigard's Public Library, Public Works building, or online
at tigard-or.gov/water. For a list of qualifying toilets, please visit
http://www.epa.gov/watersense/pp/find_het.htm.
Are all of the toilets available at all retailers?
Probably not. Local retailers have been informed about the program and have been encouraged to carry
them in stock. No retailer will have every toilet, but approved toilets are readily available.
If you cannot find what you are looking for in a store, toilets purchased online also qualify for the
program as long as all required paperwork is turned in with the application.
What if I buy a toilet, but later learn that it does not qualify for a reimbursement?
Unfortunately, if the toilet is not on the approved list it will not qualify for a reimbursement.
What if I already have a HET or low flow toilet?
Only new toilets purchased between July 1, 2009 and June 30, 2010 will be eligible for a reimbursement.
Does the City have someone to install the toilet for me?
No. The homeowner is responsible for having the toilet properly installed.
How many reimbursements can I get?
One per account (maximum of two toilets equaling $150 total).
How do I know if I live within the Tigard Water Service Area?
The Tigard Water Service Area includes the City of Tigard (excluding Metzger), unincorporated part of Bull
Mountain, King City and Durham. If you are not sure if you live within the Tigard Water Service area,
please contact the water conservation coordinator
before making your purchase.
How long do I have after buying a qualifying toilet to submit my reimbursement application?
All applications must be received by June 30, 2010. Any applications received after that day will not be processed.
How long will it take for my reimbursement to show up on my water bill?
4-6 weeks from the date the application is approved. If you have questions regarding the status of your reimbursement please contact 503.718.2599.
What if I don't have an original sales receipt?
A copy of the original receipt/invoice will be accepted but applications without a proof of purchase will be denied.
Can businesses apply for a reimbursement?
No. At this time, the program is only available for residential accounts.
What do I do with my old toilet?
One option is to take it to Environmentally Conscious Recycling (ECR). The cost is $7.50 per toilet. A scale ticket will be required as verification of recycling - be sure to request a ticket from ECR. ECR is located at 12409 NE San Rafael, Portland, OR 97230. They can be reached at (503) 253-0867 or ecr@ecrrecycling.com.
Another option is to recycle it at an approved Toilet Roundup Event sponsored by the City of Tigard and Tualatin Valley Water District. Drop off is free. Receipts will be given out at the event and must be submitted with the application. Questions concerning the next Roundup, please contact 503.718.2599.
Failure to recycle your toilet will result in the denial of your reimbursement application unless prior approval is granted.
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